Two-factor authentication (2FA) or 2-step verification, is an extra step security layer on top of your username and password.
For best results on the Mango Exchange we recommend Google Authenticator or another authenticator app such as Duo or 1Password.
We recommend against using SMS or application linked to a phone number because they can leave you vulnerable to phone number porting attacks. Basically an attacker can hijack your phone number and associate it to a device they control, effectively taking over the number and associated 2-factor authentication codes.
By using Google Authenticator or a specific authenticator app, the codes can only be accessed physically with the device running the app.
If you have forgotten your password simply:
|Trade Pair||Min Trade Amount||Min Order Value|
|LTC/BTC||.02 LTC||.002 BTC|
|LTC/ETH||.002 LTC||.01 ETH|
|ETH/BTC||.002 ETH||.002 BTC|
|BTC/USDT||.000002 BTC||20 USDT|
|ETH/USDT||.00002 ETH||20 USDT|
|LTC/USDT||.00002 LTC||20 USDT|
|Coin Type||Min Withdrawal|
Mango Exchange fees are subtracted from the amount you enter for the total trade amount. For example, if you wanted to trade $100 USD worth of BTC for ETH, and the fee is .25%, the total amount of ETH you will receive will be valued at $99.75.
Currently only coin to coin trades are available on the Mango Exchange so there are no delays with your account associated with bank transfer times.
There may be variable wait times based on the coins you are trading. For instance if you wanted to trade some ETH for BTC, the transaction will appear on your account info page within a few seconds. But the transaction will list initially as pending (or unconfirmed). This is because it takes some time for the blockchain to confirm the transaction.
This delay is a feature of cryptocurrencies where they will go through multiple computers running the same protocols around the world to confirm that your transaction is valid (this makes it harder to hack or fake transactions). The coins will only be credited to your account after the transaction has been confirmed. You can only use the funds --sell it or convert it to local currency-- after the transaction has been confirmed.
At launch Mango Exchange will support:
If you send to a non-existing address and no one has claimed a transaction in 30 days, the funds will automatically be refunded to you.
In the event that you complete a transaction, due to the irreversible nature of cryptocurrency there is nothing that can be done on our end to refund the funds to you. Please exercise caution when entering addresses for trades and transfers.
A cryptocurrency wallet is simply a software program that enables you to send and receive digital currencies and also monitor your account balance. If you would like to buy, sell or trade Bitcoin or any other cryptocurrency, you will need to have a digital wallet.
Login to your account. On the right side navigation click the wallet icon to access your wallet. Select the type of coin you would like to load into your wallet for trading. Our system will generate an address code for you to copy and paste into whatever wallet currently contains your cryptocurrency so you can initiate a transfer.
There is a flat .1% withdrawal fee for removing your crypto funds from your Mango Wallet.
No, currently by default most your deposited coins will be kept in hot (online) storage to ease instant trading. This saves you a step when wanting to trade so you don’t have to activate funds in your wallet for a quick trade.
No. You will need to deposit currency from your existing wallet into your Mango Wallet in order to start trading on Mango Exchange.